Frequently Bought Together
We stand behind every product we make. If your skin doesn't love it, we want to make it right.
The Deal
Try any Kaladé product for 30 days. If it's genuinely not working for your skin, return it with at least 80% remaining and we'll refund you in full. No guilt. No long back-and-forth. No drama.
How It Works
1. Give it a real chance. Skincare takes time - most people see a difference between 2–4 weeks of consistent use. We ask that you use the product as directed before submitting a claim.
2. Complete the Skin Guarantee Form. Tell us what happened, how you used it, and how long you've been using it. The more detail you give us, the faster we can help.
Complete the form here →
3. Wait to hear from us. Please don't send anything back until our Skin Team gets in touch. We'll confirm your claim and give you exact instructions - usually within 1–2 business days.
4. Send it back. Once approved, return the product using a tracked service. Return postage is at your expense. Keep your tracking number - we're not responsible for anything lost in transit.
5. Get your refund. Once we receive and check the product, your refund is processed. Back in your account, no fuss.
What Qualifies
Purchased directly from kalade.com
Returned within 30 days of delivery
At least 80% of the product remaining
Used as directed (see directions on each product page)
One claim per customer, per product
What Doesn't Qualify
Products purchased through third-party retailers
Products with less than 80% remaining
Claims submitted after 30 days of delivery
Reactions caused by known allergies to listed ingredients - we always recommend patch testing before first use.
That's a separate thing. If your product is unopened and unused, you can return it within 30 days under our standard change of mind policy. Start a return here →
We take this seriously. Complete the form and tell us exactly what happened — our Skin Team will look into it personally and advise next steps. Patch testing before first use is always recommended.
Once we receive your return and confirm it meets the criteria, refunds are processed within 5–7 business days back to your original payment method.
Yes, unless the item is confirmed faulty or incorrect. We recommend using a tracked service and keep your receipt.
Sometimes it's not the whole routine — it might just be one product your skin isn't vibing with. If that's the case, we'll assess that specific product individually.
Our team would love to help answer your questiosns.
Reach out to us at info@kalade.com and we'll sort it out together.