Returns, minus the drama.
Not every product is your soulmate. Here’s how to send it back, depending on what happened.
Changed your mind? No stress. If your product is unopened and unused, you can return it within 30 days of delivery. Start your return here.
Tried it and your skin’s not feeling it? That’s what our 30-Day Skin Guarantee is for. Give it a proper go, and if it’s not working, we’ll refund you in full. All the details live over there.
Something arrived faulty, damaged or wrong? That one’s on us. Email info@kalade.com with your order number and a photo.
The fine print. Return postage is at your expense unless the item is faulty or incorrect. Use a tracked service and hang onto your tracking number, because we can’t refund what never makes it back to us. Pack everything securely, since a leaky pump is nobody’s idea of a good time. Once your return lands and checks out, your refund goes back to your original payment method within 5–7 business days.
Still searching for your match? Tell us about your skin at info@kalade.com and we’ll point you to something that actually suits it.
