Frequently Bought Together
Shipping Policy
Good things are worth the wait, but we’ll keep it short 📦
Australian shipping rates
Standard: $15 flat rate
Express: $20 flat rate
Free standard shipping on orders over $100 (after discounts, before shipping).
Click & Collect: free from our Burleigh warehouse.
When your order ships
Orders are packed and typically sent within 1 business days, excluding weekends. During sales and peak periods this can take up to 5 business days, and public holidays may add a little extra time. Delivery times start once your order has shipped.
Click & Collect
Choose Click & Collect at checkout and pick up your order from our Burleigh, Gold Coast warehouse. Please wait until you receive your ready-to-collect notification before heading over.
Tracking your order
Once your parcel is on its way, you’ll receive an email with your tracking link. Can’t find it? Check your junk folder, or email info@kalade.com with your order number and we’ll track it down for you.
International shipping
International orders are sent via DHL Express or DHL Ecommerce. Shipping rates are calculated at checkout once you enter your address. All international orders are shipped Delivery Duty Paid, which means duties and taxes are calculated and paid at checkout, so there are no surprise fees when your parcel lands.
Double-check your address
Please make sure your shipping details are correct before you place your order. We can’t be responsible for parcels sent to an incorrect address entered at checkout. If you’ve spotted a mistake, email us as soon as possible and we’ll do our best to update it before your order ships.
Lost or damaged parcels
If your parcel arrives damaged or goes missing in transit and you have shipping protection, email info@kalade.com with your order number and photos (if damaged), and we’ll make it right.
Questions?
Reach us at info@kalade.com or 1800 525 233 💖